Refund policy

At SOLARYE, we want you to be satisfied with your purchase. If an item does not work for you, you may request a return according to the policy below.

Return Window

We accept returns of defective and non-defective products within 30 calendar days of the delivery date.

Return requests submitted after 30 days may not be accepted.

Return Eligibility

To qualify for a return, the item must:

  • Be unworn, unused, and unwashed
  • Be in its original condition
  • Include all original tags, accessories, and packaging
  • Show no signs of wear, damage, stains, odors, or alteration

Shoes must be returned with their original shoe box. Please do not attach shipping labels or tape directly to the original shoe box.

How to Request a Return

Before mailing a return, contact us at info@solarye.com.

Please include:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photographs if the item arrived damaged, defective, or incorrect

Our customer service team will review your request and provide the applicable return instructions and return address.

Please do not send a return without contacting us first.

Return Method

Returns are accepted by mail only.

We do not currently accept in-store returns or returns at third-party drop-off locations.

Return Labels and Shipping Costs

Customers are responsible for obtaining the return shipping label and paying the return shipping cost for ordinary returns, including:

  • Ordering the wrong size
  • No longer wanting the item
  • Personal preference
  • Changing your mind

If an item arrived damaged, defective, or incorrect, contact us before returning it so we can review the issue and provide the appropriate instructions.

Original shipping charges are non-refundable unless the return resulted from an error by SOLARYE.

Restocking Fee

SOLARYE does not charge a restocking fee for eligible returns.

Return Shipping Responsibility

We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed.

SOLARYE is not responsible for returned packages lost or damaged while being transported to the return address.

Inspection and Refunds

After your return is received, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 3 business days after inspection and approval.

Your bank or payment provider may require additional time to post the refund to your account.

Exchanges

Eligible items may be exchanged by mail, subject to product availability.

Contact info@solarye.com before returning an item for exchange. If the requested replacement is unavailable, we may issue a refund so you can place a new order.

Customers are responsible for exchange shipping costs unless the exchange is required because the original item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us promptly at info@solarye.com with your order number and clear photographs of the item and packaging.

We will review the issue and provide an appropriate resolution.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Contact Information

Business Name: SOLARYE
Email: info@solarye.com
Phone: +1 386-938-2225
Business Address: 4190 NW 50th Dr, Gainesville, FL 32606, United States
Website: solarye.com