Shipping policy

At SOLARYE, we are committed to providing clear and reliable shipping information. This Shipping Policy applies to orders shipped within the United States.

Shipping Destinations

We currently ship to valid residential and business addresses within the United States.

Please make sure your shipping address is complete and accurate before submitting your order.

Order Cut-Off Time

Our daily order cut-off time is 12:00 AM Eastern Time (New York time).

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Order Processing Time

Orders are normally processed within 1–3 business days, Monday through Friday.

Processing time includes order verification, preparation, and packaging. Weekends and U.S. public holidays are not included in processing time.

Processing time is separate from shipping transit time.

Shipping Transit Time

Once your order has been shipped, the estimated transit time is:

6–9 business days

Transit days are counted Monday through Friday and exclude weekends and public holidays.

Estimated Delivery Time

The estimated total delivery time is:

7–12 business days

This estimate includes:

  • 1–3 business days for order processing
  • 6–9 business days for shipping transit

Delivery times are estimates and are not guaranteed. Weather conditions, carrier delays, public holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

Free Shipping

SOLARYE offers free standard shipping on all orders within the United States.

There is no minimum purchase requirement, and no standard shipping fee will be charged at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow some time for the carrier’s tracking system to display updated information.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

You may contact us at info@solarye.com for assistance. We will help you review the shipment status and, when appropriate, contact the shipping carrier.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us promptly with:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging, if damaged
  • Any relevant tracking information

We will review the situation and assist with the appropriate next steps.

Contact Information

For questions regarding shipping or delivery, please contact us:

SOLARYE
4190 NW 50th Dr
Gainesville, FL 32606
United States

Email: info@solarye.com
Phone: +1 386-938-2225