Payment Policy

At Solarye, we are committed to providing a secure, clear, and convenient checkout experience. This Payment Policy explains the accepted payment methods, currency, authorization process, billing verification, refunds, and other payment-related information for purchases made through our online store.

1. Accepted Payment Methods

We currently accept the following payment methods:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Elo

Digital and Express Payment Methods

  • Shop Pay
  • Google Pay

Alternative Payment Method

  • PayPal

Shop Pay installment options may be displayed to eligible customers at checkout. Availability, eligibility, and approval are determined by Shop Pay and its applicable terms.

Only payment methods displayed at checkout are available for an order. Available options may vary depending on the customer’s device, location, or payment provider.

2. Currency and Pricing

All prices displayed on our website and at checkout are listed in United States Dollars (USD) unless otherwise stated.

Your final order total may include:

  • Product prices
  • Applicable discounts
  • Applicable taxes based on the order and delivery address

We provide free standard shipping on all orders delivered within the United States, with no minimum purchase requirement.

The complete amount payable will be clearly displayed before you submit your order.

If your card or payment account uses a currency other than USD, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by the payment provider and are not controlled by Solarye.

3. Payment Authorization

Payment must be successfully authorized before an order can be processed.

When you place an order, your selected payment provider may verify:

  • The card or account details
  • The billing address
  • The availability of funds
  • Other information required for fraud prevention and payment security

After your payment is successfully authorized, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order. All orders remain subject to product availability, payment verification, and the order acceptance conditions stated in our Terms of Service.

4. Secure Payments

Transactions completed through our checkout are securely processed and encrypted.

Payment information is handled by Shopify and the applicable third-party payment provider. Solarye does not independently collect or store your complete payment card details outside the secure checkout system.

For your protection, please do not send credit card numbers, passwords, security codes, or other sensitive payment information by email or through the website contact form.

5. Billing Information

Customers are responsible for providing complete and accurate billing information when placing an order.

Please make sure that the following details match the information associated with your selected payment method:

  • Name of the cardholder or account holder
  • Billing address
  • Card or account information
  • Contact information

Incorrect or incomplete billing information may cause a payment to be declined or delay order processing.

6. Payment Verification

To help protect customers and prevent unauthorized transactions, some orders may require additional verification.

If verification is needed, we may contact you using the email address or telephone number provided with the order. Order processing may be delayed until the requested information has been confirmed.

We reserve the right to cancel and refund an order if payment cannot be verified or if the transaction is reasonably identified as potentially unauthorized or fraudulent.

If an order is canceled after payment has been completed, the applicable refund will be issued to the original payment method.

7. Declined or Failed Payments

If your payment is declined or cannot be completed, please:

  • Confirm that your payment information is correct
  • Check that your billing address matches your payment account
  • Confirm that sufficient funds or credit are available
  • Contact your bank or payment provider for assistance
  • Try another payment method displayed at checkout

Solarye generally does not receive the specific reason why a bank or payment provider declines a transaction.

8. Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible at info@solarye.com.

Please include your full name, order number, and the change you would like to request.

We will make reasonable efforts to process your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

Any approved cancellation refund will be returned to the original payment method.

9. Refunds

Approved refunds are issued to the original payment method used for the purchase.

In accordance with our Return and Refund Policy, approved return refunds are processed within 3 business days after the returned item has been received, inspected, and approved.

After a refund has been issued, the time required for the funds to appear in your account depends on your bank, card issuer, PayPal, Shop Pay, or other applicable payment provider. This additional posting time is outside Solarye’s control.

For refund eligibility, return conditions, and instructions, please review our Return and Refund Policy.

10. Unauthorized Transactions

If you believe your payment method was used without your authorization, please contact your bank or payment provider immediately.

You should also notify Solarye at info@solarye.com so that we can review the related order information and provide appropriate assistance.

11. Contact Us

For questions about payments, billing, refunds, or an existing order, please contact us:

Solarye
1097 St Andrews Ct
Oshawa, Ontario L1H 8B5
Canada

Email: info@solarye.com
Phone: +1 416-598-3697

Customer Support Hours

Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

You may email us at any time. Messages received outside our customer support hours will be reviewed as soon as possible during the next business day.